Product Care Associate

Job Description


The Product Care Associates are responsible for manufacturing product utilizing primary and secondary processing equipment or hand assembly. Following all procedures and work instructions, achieve optimal productivity, quality, and safety assuring internal and external customer satisfaction.


Every associate has an obligation to contribute equally to hold others accountable and improve processes and systems. This will eventually ensure superior quality of products and services. Total Quality management is a joint effort of management, associates, and suppliers in order to meet and exceed customer satisfaction level. Communication of issues and product care/ handling are key items to the success of the organization. Placing blame for not adhering to quality measures will not be accepted. Each associate has a role to play in the creation of quality parts for our customer. The responsibility lies on the shoulder of everyone who is associated with the organization


Essential Functions

  • Protect our customers to ensure each product meets established quality criteria of zero non-conformances.

  • Correctly record good production and scrap every hour on production paperwork and on the production pace board per work instructions.

  • Correctly evaluate part quality based on part quality inspection instructions.

  • Careful handling of parts based on work instructions.

  • Handle each and every part with care from inspection to pack out to ensure the customers receives a quality product with no molding defects or handling/cosmetic defects.

  • Correct application of all internal and external labels when required, including removal of all old labels from returnable packaging.

  • Daily review all applicable quality alerts to keep you informed that a defect has escaped and reduce risk of a repeat failure while a permanent corrective action is put in place.

  • Immediately notify Supervisor of all discrepancies to established quality checks (ie, sample boards, inspection instructions, SPC, etc.).

  • Escalate production and quality issues/concerns to Supervisor during production, follow escalation policy.

  • Keep work area clean and organized in an effort to increase efficiencies and reduce risk of the product being damaged.

  • Participate in team problem solving activities (ie, 8D's, communication meetings, etc).

  • Continuously focused on improving processes and participating in training and development programs

  • Proactively participate in Kaizen events, and safety events

  • Must be able to work with minimal supervision.

  • Responsible for following all internal and OSHA required safety procedures.

  • Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc).

  • Other duties as assigned by supervisor(s).


Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate regularly works near moving mechanical parts. The noise level in the work environment is usually moderate.


Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The associate frequently is required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The associate is occasionally required to climb or balance. The associate may occasionally lift up to 25 pounds with the average weight being 10 pounds and occasionally push up to 50 pounds.


Must be available to work weekends when requested from Supervisor


Required Education and Experience

  • High School Diploma/GED Required.

  • One (1) to three (3) months plastic injection molding experience and/or training is preferred.

  • Plastic Injection Molding background is helpful.

  • Demonstrated ability to be a reliable, responsible team player focused on producing a top quality product.

Company Description
START - Specialized Talent Acquisition Recruiting Team. We offer 24/7 staffing services to the Metro Detroit Area.

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